PRIVACY POLICY

This privacy policy sets out how Newcombe Caravan Park Ltd uses and protects any information that you give Newcombe Caravan Park Ltd.

Newcombe Caravan Park Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide personal information, then you can be assured that it will only be used in accordance with this privacy statement. As such we ask that you read this privacy policy carefully as it contains important information on:

the personal information we collect about you;
what we do with your information, and
who your information might be shared with.
Newcombe Caravan Park Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated and is effective from 06/10/2023.

Who we are
Newcombe Caravan Park Ltd (‘we’ or ‘us’) are a ‘data controller’ for the purposes of the relevant data protection legislation including the Data Protection Act 1998, the General Data Protection Regulations and any subsequent legislation as appropriate. (i.e. we are responsible for, and control the processing of, your personal information).

How we collect information
There are 3 basic categories of information we collect:

• Personal information provided by you
• Personal information provided by third parties
• Personal information about other individuals

Below is some more detail for each of these categories.

Personal information provided by you
When you interact with our website or express an interest in or purchase products or services from us, we may collect personal information from you. This will include, but not limited to:

• filling out online forms
• contacting us by telephone, fax or email
• complete customer surveys
• participate in competitions

Personal information provided by third parties
Occasionally we may receive information about you from other sources (such as credit reference agencies, or your employer), which we will add to the information we already hold about you in order to help us provide products and services. We will always seek your permission to contact these people for your information.

Personal information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

• give consent on his/her behalf to the processing of his/her personal data;
• receive on his/her behalf any data protection notices;
• give consent to the transfer of his/her personal data abroad; and
• give consent to the processing of his/her sensitive personal data

What we collect

Personal information
The information we collect may include:

• Basic personal details such as your name, address, e-mail address, telephone number, date of birth or age, gender, marital status;
• Preferences and interests for marketing and renewal notification services
• Other information relevant to customer surveys and/or offers
•  

Monitoring and recording communications
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Use of cookies
This website does not use cookies.

Marketing
We would like to send you information by post, email, telephone, text message (SMS) or automated call about products and services, competitions and special offers which may be of interest to you.

We will only ask whether you would like us to send you marketing messages when you complete our online forms or during the sale of a product. In all cases we will only accept it as being consent when you tick the relevant boxes.

If you have consented to receive such marketing from us, you can opt out at any time.

See What rights do you have? further down for further information.

Who your information might be shared with
We may disclose your personal data to:

• other companies within our group;
• our agents and service providers;
• law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
• our business partners in accordance with the ‘Marketing and opting out’ section;.

Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:

• access to your account is controlled by a password and user name;
• we store your personal data on secure servers;
• payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

What can I do to keep my information safe?
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

What rights do you have?
Right to request a copy of your information
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

• email, call or write to us (see ‘How can you contact us?’ below);
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information you want a copy of, including any account or reference numbers, if you have them

Right to correct any mistakes in your information
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

• email, call or write to us (see ‘How can you contact us?’ below);
• let us have enough information to identify you (e.g. account number, user name, registration details), and
• let us know the information that is incorrect and what it should be replaced with.

Right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

• email, call or write to us (see ‘How can you contact us?’ below). You can also click on the ‘unsubscribe’ button at the bottom of the email newsletter. It may take up to 14 days for this to take place.
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).

Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Newcombe Caravan Park Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Highbridge Caravan Centre Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Newcombe Caravan Park Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.